Shipping & Returns

In the Alicia's Diary Jewelry online shop, you can order durable jewelry quickly and easily online!

Unless otherwise stated, jewelry pieces will be shipped within 1 to 2 business days.

From our online jewelry shop in Germany, we ship to Spain, France, Austria, Belgium, the Netherlands, and other EU countries.

Shipping time within Germany is 1-3 business days.

Shipping time within the EU is 2-5 business days. In exceptional cases, which are beyond our control, shipping can take up to 15 days.

Unfortunately, we cannot influence delays that occur during shipping.

Our packages are configured to fit through most letterbox slots, so you don't have to go to the post office and can unwrap your new jewelry on the day of delivery. Exceptions may include very large orders and some items from the bridal jewelry assortment.

Please double-check your address before submitting your order! We use the exact address you entered. For packages that are returned to the sender due to incorrect address information, missing name tags on the mailbox, recipient absence, etc., we will charge the newly incurred shipping costs for re-shipment.

We are not responsible for packages marked as delivered but not arrived, nor for externally damaged or opened packages accepted by the recipient. We are not responsible for the designated drop-off location or communication with the shipping company.

RETURNS

We place great importance on presenting and describing our jewelry exactly as it is. If an item is still not what you expected, that's no problem: if the piece of jewelry is unworn and in its original condition, we will gladly take it back. Please also read the care instructions thoroughly. You have 30 days from the delivery date to return your package.

Please let us know if you wish to return your package. You bear the costs for the return shipment, and once it is back with us, we will check it for integrity and initiate your refund. We assume no responsibility for loss of value and deviation from the original condition of the respective item due to, for example, damage, overuse, soiling, etc.

To exchange an item, you can return your package and simply reorder.

We look forward to hearing from you!